FAST UK Delivery and Price Match Promise

Delivery

Processing Times

We aim to process your order as quick as possible, but some items may have to be ordered to complete your order.

Please allow a 1-3 day processing and picking time for all orders, unless otherwise stated.

Delivery Times

At the Ice Locker we're proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your items are carefully packaged and arrive as quickly as possible. And because you can store any number of different addresses in the "My Account" page, your package can be delivered to wherever is most convenient to you - so don't forget to decide whether you'd like your items delivered to your home or work address. However we can not accept any responsibility if the parcel is lost when delivered to your place of work. All items are sent by Royal Mail.All orders with a total value of over £35.00 are sent recorded delivery.

Delivery Costs

All purchases under £35.00 will be sent out via standard royal mail at a cost of £4.99. All orders with a total value of over £35.00 are sent recorded delivery.

Mainland United Kingdom

Royal Mail: £4.99 DPD Delivery £8.50
Rest Of The World

£40.00

 

DPD Delivery

For all orders over £35 we send items vis DPD. Upon your order being processed and shipped, you will recieve an email and/or tex message (if a mobile number is suppled) from DPD to confirm your delivery details. If your need to change your delivery date and time, you will be able to do so via the DPD site. The email and tex message will include your consignment number which will be required for tracking proposes.

Payment options

Once you've browsed our shop and decided which items you want to buy, you can choose from a range of credit and debit card payment options, to suit you. This site is protected by the highest levels of SSL security and is a fully PCI-DSS Compliant site.

We accept payment by MasterCard, Visa Delta, Maestro/Switch, Solo and Electron

Refunds and Exchange Policy

We hope you will be pleased with your purchase. We are happy to exchange or refund any item returned in a saleable condition with a valid Ice Locker receipt within 28 days of purchase. If you do not have a receipt, we may, at our discretion offer an exchange to the value of the current or most recent selling price. We cannot offer refunds or exchanges on sale items or skates that have been fitted and sharpened. All under garments and hosiery must be in their original sealed packaging for a refund or exchange.

This does not affect your statutory rights.